Refund & Return Policy – Modista Trends
At Modista Trends, customer satisfaction is our priority. We want you to have a smooth and reliable shopping experience. Please review the following policy before requesting a return, exchange, or refund.
7-Day Return Policy
Our return policy is valid for 7 days from the date of delivery. If more than 7 days have passed since you received your order, we may not be able to offer a return, exchange, or refund.
To be eligible for a return:
- The item must be unused and unworn.
- The item must be in its original condition.
- Original tags, labels, and packaging must remain intact.
- The product must not have stains, perfume, washing marks, damage, or other signs of use.
- You must provide a valid order number or proof of purchase.
Non-Returnable Items
The following products are not eligible for return or exchange unless they arrive damaged, defective, or incorrect:
- Artificial jewelry
- Earrings and other pierced accessories
- Used hair accessories
- Opened or used beauty accessories
- Gift cards
- Clearance and sale items
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, incomplete, or incorrect item, please contact us within 48 hours of delivery.
For damage, missing-item, or wrong-item claims, an unboxing video is mandatory.
The unboxing video must:
- Begin before opening the parcel.
- Clearly show the sealed parcel and shipping label.
- Show the condition of the package before opening.
- Record the complete unboxing continuously without cuts or edits.
- Clearly show the product and any damage, defect, missing item, or incorrect item.
Claims submitted without a complete unboxing video may not be accepted.
Please provide:
- Your order number
- Complete unboxing video
- Clear photographs of the product, if requested
After reviewing your claim, we will determine whether the item qualifies for a replacement or refund.
Refunds
Once we receive and inspect an approved returned item, we will notify you whether your refund has been approved or rejected.
If approved, the refund will be processed through the applicable original payment method within 5–10 business days, depending on the payment provider or bank.
Late or Missing Refunds
If your approved refund has not arrived within the expected timeframe:
- Check your bank or payment account.
- Contact your payment provider or bank.
- If you still have not received the refund, contact Modista Trends customer support.
Exchanges
We may offer exchanges for products that are:
- Defective
- Damaged during delivery
- Incorrectly shipped
Exchange requests must be submitted within 7 days of delivery.
Exchanges are subject to product availability.
Return Shipping
If the return is due to a customer preference or other reason unrelated to an error by Modista Trends, the customer is responsible for the return shipping charges.
If the return is due to a wrong, defective, or damaged item received from us, we may cover the applicable return shipping costs after verification.
Customers are advised to use a trackable courier service when returning products. Modista Trends is not responsible for parcels lost or damaged during return shipping.
Sale and Clearance Items
Items purchased during clearance sales, special promotions, or discounted offers are generally not eligible for refunds or returns.
However, if a sale item arrives defective, damaged, or incorrect, please contact us within 48 hours of delivery with the required unboxing video and supporting evidence.
Refund Eligibility
A refund will only be issued after the returned product has been received and inspected and the request has been approved according to this policy.
Products that do not meet the return conditions may be rejected and returned to the customer.
Contact Us
For return, exchange, or refund requests, please contact:
Email: support@modistatrends.pk