Shipping Policy – Modista Trends
At Modista Trends, we are committed to delivering your orders safely and on time. Please review our shipping policy for information about order processing, delivery, and shipping charges.
Order Processing
Orders are usually processed within 1–3 business days after confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
Once your order has been dispatched, you may receive an order or shipping confirmation with the relevant delivery details.
Delivery Time
Estimated delivery times may vary depending on your location and courier service.
- Major Cities: 2–5 business days
- Other Areas: 3–7 business days
- Remote Areas: Delivery may take additional time
Delivery times are estimates and may be affected by weather, public holidays, courier delays, incorrect address information, or other circumstances beyond our control.
Shipping Charges
Shipping charges, if applicable, will be displayed during the checkout process before you complete your order.
Any free-shipping promotions will be subject to the terms and conditions of the specific promotion.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Full name
- Complete address
- City
- Phone number
- Any relevant delivery instructions
Modista Trends is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.
Order Tracking
Where tracking is available, tracking details may be provided after your order has been dispatched.
You can use the tracking information provided by the courier to check the status of your shipment.
Delayed Deliveries
Although we work with reliable courier partners, delivery delays may occasionally occur due to circumstances beyond our control.
These may include:
- Weather conditions
- Public holidays
- Courier service delays
- High order volumes
- Incorrect or incomplete address information
- Remote-area delivery limitations
- Unforeseen operational circumstances
If your order appears to be significantly delayed, please contact our customer support team.
Failed Delivery
If a delivery attempt fails because the customer is unavailable, provides an incorrect address, or does not respond to the courier, additional delivery attempts or charges may apply depending on the courier’s policies.
If an order is returned to Modista Trends because of a failed delivery, the customer may be responsible for applicable re-delivery charges.
Damaged Packages
If your parcel appears damaged at the time of delivery, please record an unboxing video before opening the package.
For damaged, missing, defective, or incorrect items, the unboxing video may be required when submitting a claim under our Refund & Return Policy.
Contact Us
If you have any questions about your order or shipment, please contact us:
Email: support@modistatrends.pk